Refund Policy (Australia)

Market: AU · Last updated: 20 July 2026

Refund & Return Policy — Australia

Quick summary: Most non-textile products can be returned within 30 days of delivery under our change-of-mind policy. GI-certified handloom sarees and textiles are non-returnable for change of mind, but all Australian Consumer Law guarantees (major/minor failure remedies) continue to apply regardless of category.

1. Cancellation

Orders can be cancelled free of charge before dispatch. After dispatch, please use the return process below once the item is delivered.

Cross-Border / Export Orders — Non-Returnable

All cross-border (export) orders are non-returnable, regardless of product category — this applies whenever the product is shipped from a vendor in one country to a buyer in another (an "export" order). Once an item clears export customs and international shipment, it cannot be accepted back into that inventory. Damaged, defective, or wrongly shipped export items remain eligible for immediate replacement or refund under Section 5 below — this exclusion applies only to change-of-mind/category-based returns, never to faulty or incorrect goods.

Return Eligibility by Product Category (Domestic Orders Only)

The category return windows below apply only to domestic orders (vendor and buyer in the same country) — see the export exclusion above for cross-border orders. The return window starts from the date of delivery. Items must be unused, in original packaging, with all tags and invoice attached.

Sl. No.	Category	Product Details	Return Window (Domestic Only)
1	Handloom & GI Textiles	Sarees (Kancheepuram, Banarasi, Pochampally, Sambalpuri), Dupattas, Stoles, Shawls, Handloom Kurtas & Suits	No Returns
2	Home & Lifestyle	Kitchenware & Home Furnishing, Home Care items	7 days
3	Sports & Fitness	Sporting Goods, Fitness Equipment, Yoga Accessories, Toys	7 days
4	Handicrafts & Décor	Bedsheets, Towels, Blankets, Quilts, Curtains, Cushion Covers, Vases, Wall Décor	7 days
5	Pet Care	Pet Toys, Aquarium & Accessories, Training & Behaviour Aids, Leashes, Apparel	7 days
6	Auto Care	Bike/Car Covers, Car Interior Accessories, Bike Batteries, Car Electronics	7 days
7	Jewellery & Accessories	Fashion Jewellery, Bangles, Rings, Earrings, Watches (non-smart)	7 days
8	Electronics & Gadgets	Mobile Accessories, Cables, Chargers, Earphones, Speakers — only if sealed/unopened or defective	7 days
9	Books & Stationery	Books, Notebooks, Art Supplies, Office Stationery	7 days
10	Health & Beauty	Ayurvedic Products, Herbal Wellness — only if sealed and unopened	7 days (sealed only)
—	Non-Returnable Items	Perishables & Food, Personalised/Customised Items, Digital Downloads, Inner Wear & Swimwear (hygiene), Hazardous Materials, Live Plants	Not eligible

Why handloom & GI textiles are non-returnable even domestically: each GI-certified saree/textile is a hand-verified, often one-of-a-kind or small-batch artisan piece with its own hologram, barcode, and QR authenticity marks issued at the point of sale — it cannot be re-certified or resold once dispatched. Damaged, defective, or wrongly shipped items remain eligible for immediate replacement or refund under Section 5 below, regardless of category or order type.

2. Australian Consumer Law Guarantees

Regardless of the category return windows above, you are always entitled to a repair, replacement, or refund if a product has a major failure, is not of acceptable quality, or is significantly different from its description, under the Australian Consumer Law. These rights cannot be excluded.

3. Return Conditions (Change of Mind)

For change-of-mind returns (where eligible per the category table), the item must be unused, in original packaging, with proof of purchase.

How to raise a return: Go to My Orders → Select Order → Request Return, choose a reason, and arrange pickup with Australia Post or our courier partner.

4. Refund Timeline

Refunds are processed to your original PayPal payment method within 7 business days of the item being received and inspected.

5. Damaged / Defective / Wrong Item

Damaged, defective, or incorrectly shipped items — including GI-certified textiles — are eligible for immediate replacement or a full refund under the Australian Consumer Law, including original shipping costs.

6. Contact Us

For return, refund, or cancellation queries, write to support@oneappplus.com.