Refund Policy (India)

Market: IN · Last updated: 20 July 2026

Cancellation, Return & Refund Policy — India

At OneAppPlus we want you to be completely satisfied with every purchase. Please read this policy carefully before placing an order.

Quick summary: Most non-textile products can be returned within 7 days of delivery. GI-certified handloom sarees and textiles are non-returnable (see below), except for damage, defect, or wrong item. Refunds are processed within 5–7 working days after the return is received and inspected.

1. Cancellation Policy

Stage	Cancellation Allowed?	Refund Timeline
Before order is confirmed	Yes — instant	Not charged
After confirmation, before dispatch	Yes	2–3 business days
After dispatch (in transit)	Request only	After return receipt — 5–7 days
After delivery	Not applicable	Use Return process below

Cross-Border / Export Orders — Non-Returnable

All cross-border (export) orders are non-returnable, regardless of product category — this applies whenever the product is shipped from a vendor in one country to a buyer in another (an "export" order). Once an item clears export customs and international shipment, it cannot be accepted back into that inventory. Damaged, defective, or wrongly shipped export items remain eligible for immediate replacement or refund under Section 5 below — this exclusion applies only to change-of-mind/category-based returns, never to faulty or incorrect goods.

Return Eligibility by Product Category (Domestic Orders Only)

The category return windows below apply only to domestic orders (vendor and buyer in the same country) — see the export exclusion above for cross-border orders. The return window starts from the date of delivery. Items must be unused, in original packaging, with all tags and invoice attached.

Sl. No.	Category	Product Details	Return Window (Domestic Only)
1	Handloom & GI Textiles	Sarees (Kancheepuram, Banarasi, Pochampally, Sambalpuri), Dupattas, Stoles, Shawls, Handloom Kurtas & Suits	No Returns
2	Home & Lifestyle	Kitchenware & Home Furnishing, Home Care items	7 days
3	Sports & Fitness	Sporting Goods, Fitness Equipment, Yoga Accessories, Toys	7 days
4	Handicrafts & Décor	Bedsheets, Towels, Blankets, Quilts, Curtains, Cushion Covers, Vases, Wall Décor	7 days
5	Pet Care	Pet Toys, Aquarium & Accessories, Training & Behaviour Aids, Leashes, Apparel	7 days
6	Auto Care	Bike/Car Covers, Car Interior Accessories, Bike Batteries, Car Electronics	7 days
7	Jewellery & Accessories	Fashion Jewellery, Bangles, Rings, Earrings, Watches (non-smart)	7 days
8	Electronics & Gadgets	Mobile Accessories, Cables, Chargers, Earphones, Speakers — only if sealed/unopened or defective	7 days
9	Books & Stationery	Books, Notebooks, Art Supplies, Office Stationery	7 days
10	Health & Beauty	Ayurvedic Products, Herbal Wellness — only if sealed and unopened	7 days (sealed only)
—	Non-Returnable Items	Perishables & Food, Personalised/Customised Items, Digital Downloads, Inner Wear & Swimwear (hygiene), Hazardous Materials, Live Plants	Not eligible

Why handloom & GI textiles are non-returnable even domestically: each GI-certified saree/textile is a hand-verified, often one-of-a-kind or small-batch artisan piece with its own hologram, barcode, and QR authenticity marks issued at the point of sale — it cannot be re-certified or resold once dispatched. Damaged, defective, or wrongly shipped items remain eligible for immediate replacement or refund under Section 5 below, regardless of category or order type.

2. Return Conditions

A return will be accepted only when all of the following are met: item is unused, unwashed, and unaltered; original brand packaging, MRP tags, barcode, and invoice are intact; no odour, stain, or signs of use are present; for electronics, the product must not have been activated.

How to raise a return: Go to My Orders → Select Order → Request Return, choose a reason, and schedule a pickup. Our logistics partner collects the item within 2–3 business days.

3. Refund Timeline & Method

Payment Method	Refund Mode	Timeline
Credit / Debit Card (Razorpay)	Back to original card	5–7 business days after return inspection
UPI / Net Banking	Back to source account	3–5 business days after return inspection
Cash on Delivery (COD)	Bank transfer (NEFT)	7–10 business days after return inspection

Shipping charges are non-refundable unless the item was damaged, defective, or incorrect at the time of delivery.

4. Damaged / Defective / Wrong Item

If you receive a damaged, defective, or wrong item — including GI-certified textiles — you are eligible for immediate replacement (dispatched within 2 business days of pickup confirmation) or a full refund (processed within 3–5 business days). Please share unboxing photos or a short video when raising the complaint.

5. Contact Us

For return, refund, or cancellation queries, write to support@oneappplus.com or use the Help section in the app.